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Returns

RETURNS POLICY

We do hope you will be happy with your order but, if not, we are happy to refund or exchange items. Please return them to us in their original condition, unworn, unwashed and with all labels intact within 28 days of purchase.

Buyers are responsible for the costs of any returns unless the item is faulty on arrival. We advise customers to return items using a recorded delivery service as we cannot be held responsible for returned items going missing in the post.

If you are returning items from overseas then please ensure that the parcel is clearly marked RETURNED GOODS.

Please send your returned items to:

Lingerie by Victoria Ltd
Returns Dept.
114 Ladysmith Road
Plymouth
Devon
PL4 7NN
United Kingdom

RETURNING FOR AN EXCHANGE

Should you wish to return and item for an exchange then please contact us via Live Chat or at sales@lingeriebyvictoria.co.uk and we will arrange an exchange for you. Shipping costs are payable on all overseas exchanges.